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Bloomingdales Customer Service

129 Bloomingdale's Consumer Reviews and Complaints

❶The pictures and description on the website will prove that its the same item. He swiped the card once, typed in the numbers and said "The credit card company clearly won't authorize your purchase, sorry.

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Need to contact a company? Get customer service faster and easier. This was the worst experience ever. I ordered wine glasses that a bride had Bloomingdales - The worst customer service ever!!

May 12 by anonymous. Extremely rude and incompetent!! My friends and family received gifts that w I looked on the internet for the perfect The Bride robe for my daughter, Do you have something to say about Bloomingdales? What can we help you with? Submit review Don't show this popup. I agree to TOS Cancel. This is all on top of another gift that I received from Bloomingdale's.

In that order the gift cheeseboard arrived broken in half. It was not in its original box. But rather a makeshift carton with no stuffing and a shipping label to a person that I never heard of. This company appears to be in total disarray and has no procedure in place to get problems like mine resolved. I bought a Burberry purse, and I asked for another one because the pictures were different from the real thing on the Internet. While communicating with them, the first customer service said that I couldn't find my order number and had a bad attitude.

Then I called another customer service and he said he could send me a new one. When I got the new findings exactly the same as the original one, then I called and asked for a refund. This customer service unexpectedly let me only return to the store inside, he does not give me label.

I said I could pay the postage myself and let him tell me the return address. He still turned me down. Only way to return it is to return directly to store. I do not have this shop in this city, I am very very helpless.

Finally, I had to send my friend from California to give me a refund!! This is one of the most spammy sites. I don't want to see this site and the mall anymore. We were approached before we had selected our items by a sales associate, Nancy, who later blew us off once she saw we had our items and she would get no commission or recognition for helping.

Once we were at the register after we flagged her a second time, she claimed that the credit card was denied after the reader malfunctioned. We requested a supervisor as she said we "must have gone over our limit. As the manager came over it was clear he was making mocking gestures of us swiping the card wrong and laughing.

He swiped the card once, typed in the numbers and said "The credit card company clearly won't authorize your purchase, sorry. We waited in line a second time as we checked to see if we got a message from the credit card company we did not and used the card before and after this transaction and then paid with another card.

When we finally got to the front and asked if we could pay with another method, Nancy said nothing to us. She grabbed our items which were still at the register and bagged, scanned them again, and then rushed us out of line again without a word. These people are uppity, have no interest, and will make excuses to get you out of the way for a bigger better deal. This is the 3rd and last time I have had a less than satisfactory experience with Bloomingdale's online shopping.

I have no issues anywhere else - any site - no problems. Magically, my account suddenly didn't exist so when I went to check out - it said the email was never associated with Bloomingdale's - WHAT???

I have ordered numerous times two other times there were issues with the order in the last 3 years. I called customer service and was sent on a two hour nightmare of being switched to different representatives, all of whom had no answer and just kept sending me off to someone else - two times, they just hung up.

I guess they really don't want the business and that's fine with me. I will never shop at Bloomingdales, whether in store or online. For more information about reviews on ConsumerAffairs. On 4th March, the last day of B money season, I went to Newport Beach Bloomingdale's and bought four Burberry classic scarves as gifts.

Actually they have none in the stock, but the Bloomingdale's salesgirl really wanted the deals, she acted so nicely and helped us for hours. And we are intrigued by the B money things. At last, she helped us order at her counter's computer two Burberry classic scarves, that they would be delivered to Newport Beach Bloomingdale's by my name.

She promised that she would call me as soon as she received them and helped me wrapped in gift boxes. And she checked the stock saying that Century City Bloomingdale's may have several in stock, so we bought two other styles in their store and went to LA for later exchange. We did everything what she said!

And we received four B money cards that day. Then the damned bad stories came afterward, until now I could not believe it, it is what an American famous chain shopping stores would do to their customers! As we lived in the South Orange County.

We planned a drive on the 8th March to Century City Bloomingdale's for two exchange, but after driving maybe 4 hours back and forth.

Century City just told us that they didn't have any Burberry classic scarves in stock. They didn't know why NB Bloomingdale's found the stock. The manager there said that he could only help us order 2 online and sent to our home. And promised that he would send me dollars B money cards by mail later. But it turned out he didn't keep his promise, what I had got is dollars. And he sent me super late. Then, the climax came.

Another two shipment should be sent to Newport Beach Bloomingdale's. I waited almost one or two weeks that the salesgirl would call me. At last, I had no choice but call the Bloomingdale's by myself. Another salesperson answered the phone, he told me that they could not send customers' online orders to the stores.

It is totally against their rules!!! Because if they don't have the staff by my name, they will just reject the delivery. He told me that he didn't see any package with my name. At that time, I got freak out. But the salesgirl just did this on my case!!! And I need to send gifts to friends. So I rushed to the Newport Beach Bloomingdale's, and asked everywhere, what's happened to my two Burberry scarves. Okay, the weirdest thing is, they gave me one, and said another one was rejected by somebody in the store.

The most interesting part: None of them is workable. There are no B money in them. And Tory Burch salesperson told me maybe I should wait sometime and they would be activated.

And I never would forget that day. As it was the first time in my life I witnessed a robbery at store, and I was just a meter away at the Tory Burch. I saw the burglars running behind my back.

Nobody came to console the customers, salesperson said that happens quite common in Costa Mesa Bloomingdale's. I was so so so frightened that day, I paid everything in credit card and went directly home. One salesperson at La Prairie just interrogated me with a so so so awful attitude, she said nobody would help me out in the store.

And she said that it was my fault. But Bloomingdale's was the problem maker at first, right? She promised that she would try her best and reported to her GM, and gave us back feedback on 22th April.

But we waited, she didn't call. Then we called her back. We left several voice messages with our phone number for several times. We figured out that we could call the reception table and transferred to her desk. We finally reached her maybe after one week! She just told us that her GM wasn't there, she need more time to report. Now, it's already been weeks!!! Arika got the lamest excuse!!! If you cannot solve the problem, say it!!! First, I think that Bloomingdale's should do training all their staff.

Second, Bloomingdale's should have a department called "customer service", the real customer service. Third, Bloomingdale's should not issue fake B money cards to their customers. I feel that I am the lucky one, this was my first time shopping with Bloomingdale's, and I found that it sucks way out of the world.

I liked buying good many stuff. But Bloomingdale's will never be my choice, ever! For their poor customer service, bad salesperson's attitude, issuing fake B money cards to customers. I have been a faithful customer primarily in their Miami The Falls store since the 's.

I particularly have purchased many types of fine jewellery, consistently and giving the David Yurman collection much preference. For the first time ever I visited the Yurman display today in regards to problem because one of my wife's necklace clasp became loose.

This is not the first time I have had a problem with their claps. I have a man's gold bracelet sitting in a drawer somewhere with the same problem. The lady at the Yurman display at the Falls Bloomingdales refused to accept the item because she "could not match it" to any of the dozens of purchases that appeared on her screen under my wife's loyalist number.

She did find some purchases of necklaces but said she was "not sure" if that necklace belong to any of them. She said that the pendant on that necklace did not go together.

Of course, people switch pendants on necklaces, and by the way it is a David Yurman pendant. No wonder all these retail stores are going out of business. My Wife and I had a Sisley product to return, unopened and un-used. She used the sample and did not work for her. The clerk Steve at the counter told us that he had to look for the cosmetic manager and left us at the counter for a long time. We had a bad experience with Steve at another counter long time ago and as soon as he saw us at the counter, he stopped helping his customer and told us he could not take anything back since we had some returns in the past.

His rude behavior shocked me since I did not even say anything yet. There are no rules on the receipt or sign posted on the wall to confirm that. Finally the shift manager and floor manager showed up and told us we had to return the item to the original store where we purchased.

The shift manager told us that the other store's Sisley counter South Coast Plaza was leased and their Sisley in Fashion Island was not leased so we had to take it back. That logic was not acceptable to us, but she took the product back. After we walked out, I called the original store South Coast Plaza , Sisley counter and asked them if they were leasing the counter and she said negative.

So we were lied to and treated like a 2nd degree citizen because some of the employees at your store in Fashion Island handle things at their own discretion. I think Bloomingdale's needs to spend more time training the new employees, or they choose to hear more bad reviews.

My Thai girlfriend made an account and tried to purchase a purse online to try and take advantage of some deals! She filled out her order just like you would any order online, filling out her name, billing address, shipping address, and she submitted the order.


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